Illustrative employee communication.
What changes
Agents will use Platform B for all new customer tickets beginning at 09:00 local time on 2 November. Existing tickets remain visible in TicketDesk in read-only mode during the transition.
What you need to do
Complete the role-based practice session by 30 October and sign in to Platform B once before go-live to confirm access.
What stays the same
Escalation ownership and customer-response targets are unchanged.
Support
Floor support will be available in the #platform-b-help channel during the first week. If you cannot access the new system, contact Service Desk rather than using the retired form.
Why it works: The message states date, audience action, unchanged elements, and support without pretending the announcement is the entire adoption plan.