Illustrative internal knowledge-base project.
Criteria
Technical: can the existing ticket system capture three required fields without custom development?
Operational: can agents complete the fields without materially extending handoff time?
Schedule: can configuration, training, and measurement begin within two weeks?
Measurement: can clarification messages and response delay be compared with the current process?
Findings
The existing system supports required fields through configuration. Operations estimates a training requirement of one 30-minute session per team. Historical data provide a baseline for clarification messages, but response-delay measurement requires one new dashboard field. No legal or customer-facing process change is planned in the pilot.
Conclusion
The pilot is feasible within six weeks if the dashboard field is available before measurement begins. Proceed conditionally; if that dependency slips by more than one week, move the pilot start rather than shorten the measurement period.
Why it works: The report uses explicit criteria and a conditional recommendation instead of treating feasibility as a vague yes/no opinion.