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Title: Reset your account password. Opening: Use these steps if you can access the email address on your account.
8 Knowledge Base Article Examples
Use these examples to study structure, specificity, tone, and variation. They are demonstrations—not claims about a real person or organization unless the example itself makes that explicit.
Before you copy
What to notice in the examples
A strong help article matches one clear user intent, states prerequisites, gives ordered steps, explains expected results, anticipates common failure points, and links to the next relevant task without burying the answer in background.
- Use a title that matches the task or problem users search for.
- State who the instructions apply to and any prerequisites.
- Write numbered steps with one main action per step.
- Show expected results or confirmation states.
- Add troubleshooting only for common, relevant failures.
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Step 1: Open Settings and select Billing.
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Step 2: Choose Update payment method. A secure payment form opens in a new window.
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Expected result: The new card appears as Primary after the page refreshes.
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Troubleshooting: If the verification email does not arrive within ten minutes, check spam and confirm the address shown on the account screen.
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Permission note: Only workspace owners can export the full member list.
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Before you begin: Save unfinished edits; changing the template reloads the page.
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Related task: After creating the key, learn how to revoke an old key.
Keep the underlying decision or pattern, then replace the subject, evidence, relationship, constraints, and tone with details that belong to your situation. If your final line still works after swapping only one noun, it may be too close to the example.