| Currencies / wallet format | Mastercard prepaid card supporting six wallets: CAD, EUR, GBP, AED, USD and JPY. | HDFC currently markets Multicurrency ForexPlus with up to 22 currency wallets, including USD, EUR, CHF, GBP, CAD, AUD, JPY, SGD, AED, SEK, HKD, THB, ZAR, NZD, OMR, DKK, NOK, SAR, KRW, BHD, QAR and KWD. |
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| Purchase eligibility | Available to Indian nationals travelling abroad and foreign nationals residing in India who hold an AU account; not issued to NRI/NRE/NRO or non-KYC-compliant customers. | Issued under HDFC's ForexPlus/KYC/travel-purpose process. Exact documentation depends on traveller type/purpose. Existing HDFC customers have additional online reload routes; an HDFC deposit account is not required to define the prepaid wallet. |
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| Load / reload | Minimum load USD 100 equivalent. Reload online through the customer portal or at servicing branches; current reload fee ₹100 plus taxes. | ₹75 + GST per branch reload transaction/currency on the current product page; HDFC states no reload fee when reload is done through the Prepaid/Forex online portal. NetBanking/Prepaid NetBanking/branch routes are supported subject to eligibility. |
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| Exchange rate | Currency is loaded at AU's offered exchange rate on the day of transaction, locking that INR-to-wallet conversion for the prepaid amount. Published rates are indicative until actual debit/credit. | Load/reload/refund use HDFC's applicable forex/card conversion rate and statutory taxes. Same-wallet spending uses the loaded currency; cross-currency transactions use Visa/Mastercard wholesale/network conversion as applicable plus HDFC's stated markup. |
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| ATM cash | Currency-specific ATM fees apply; current overall daily ATM ceiling is USD 5,000 equivalent, with local ATM-owner surcharges/limits potentially additional. | Currency-specific. Current schedule includes USD 2, EUR 1.50, GBP 1, JPY 250 and other wallet-specific withdrawal fees; daily ATM ceilings also vary by currency. |
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| POS / e-commerce | Mastercard merchant and online use is supported; current daily POS/e-commerce ceiling is USD 10,000 equivalent. E-commerce/contactless start disabled and must be enabled through AU controls. | International merchant/e-commerce use is supported, including contactless where accepted. Same-wallet transactions avoid the cross-currency conversion step; merchant/acquirer DCC should still be declined where inappropriate. |
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| Cross-currency | 3.5% markup when transaction currency differs from the funded wallet/cross-currency conversion is required. | Current Multicurrency ForexPlus markup is 2% when transaction currency differs from the available card currency. The current schedule also applies 2% to wallet-to-wallet transfers between card currencies. |
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| Wallet conversion | 2% of transfer amount for wallet-to-wallet transfer under the current schedule. | Wallet-to-wallet conversion is supported across eligible currencies, with the published 2% cross-currency charge and applicable mid/card rate. Wallet availability and order remain controlled by current card terms. |
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| Fees | ₹150 load/issuance, ₹100 reload, ₹100 refund, ₹100 card replacement, 3.5% cross-currency and 2% wallet-to-wallet, plus currency-specific ATM fees; taxes extra. | ₹500 + GST issuance; ₹75 + GST branch reload; ₹100 + GST back-up card on the current product page. ATM, balance enquiry and cross-currency charges are currency/transaction specific. |
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| Refund / closure | Remaining balance can be refunded to the customer's AU account; current refund fee is ₹100 plus taxes. RBI post-travel retention rules still apply. | Refund/cash-out converts the remaining foreign-currency balance under HDFC's applicable card/forex rate and tax treatment. Exact cancellation/encashment fee should be checked at request time. |
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| Replacement / emergency | Replacement fee ₹100 plus taxes. AU provides Emergency Cash Assistance and lost-card support; expired cards with balance can be replaced or refunded through branch support. | HDFC advertises back-up-card capability and online block/PIN controls. Replacement/emergency support terms are variant- and location-specific rather than assumed from ordinary debit-card replacement. |
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