| Channels | FedMobile Bill Payment under Services, with Registered Billers, Bill History, generated invoices/receipts and in-app support; supported users can fund through Federal account, linked UPI account, wallet or payment gateway depending on route. | Canara ai1 Mobile Banking, Net Banking and the bank-listed BBPS web URL are the current customer channels in the reviewed FAQ. |
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| Bharat Connect / BBPS scope | Federal's current FedMobile FAQ explicitly describes BBPS as the interoperable bill-payment system and links the in-app bill-payment catalogue to BBPS-enabled billers. | Canara describes BBPS as an interoperable, accessible anytime/anywhere bill-payment ecosystem intended to provide certainty, reliability and safety. |
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| Payment methods | Operative Federal savings account, linked non-Federal account via UPI, wallet balance, or payment gateway using debit card, credit card or Net Banking are explicitly listed in the reviewed FedMobile FAQ. | The reviewed customer FAQ focuses on the bank channels rather than publishing one exhaustive funding-method list; v1.40 therefore does not infer unsupported payment instruments. |
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| AutoPay | The reviewed FedMobile bill-payment FAQ explicitly states automatic bill payment is currently not available. This negative capability is retained rather than inferred from other mandate products. | The reviewed Canara customer FAQ establishes BBPS bill payment/history/confirmation but does not publish one universal AutoPay setup/limit for all billers. Recurring mandate rules remain separately evidence-gated at bank/channel level. |
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| Limits | ₹2 lakh/day default for Bill Payments; customer can increase Merchant limit in app settings up to ₹5 lakh/day according to the reviewed FedMobile FAQ. | No universal amount ceiling is stated in the reviewed Canara BBPS customer FAQ; biller/channel/payment-method restrictions remain controlling. |
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| Charges | Federal states it currently does not charge for paying a bill through the app; bill-related charges imposed by the biller remain subject to the biller's terms. | Nil customer transaction charges through Canara Bank BBPS according to the current customer FAQ. |
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| Confirmation / history | Payments are typically acknowledged immediately or within four hours. Successful payment generates a receipt; Bill History can regenerate and share the invoice/receipt. | Receipt is displayed after completion, instant SMS confirmation is provided, and receipts for earlier paid bills can be downloaded from Transactions history. |
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| Failure / refund | The reviewed detailed FAQ establishes acknowledgement/status and no-cancellation-after-success but does not publish one universal failed-debit reversal SLA for bill payment, so none is invented. | The reviewed Canara customer FAQ does not provide one universal failed-payment refund SLA; check status/receipt first and use Canara/BBPS support for unresolved debit or biller-posting issues. |
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| Complaints | FedMobile includes Help & Support for service requests/queries, phone support and a formal grievance escalation path through Nodal Officer, Principal Nodal Officer and RBI Integrated Ombudsman if unresolved. | Use Canara Bank customer support and Bharat Connect/BBPS complaint handling. No bank-specific complaint TAT is manufactured from the reviewed customer FAQ. |
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