| Channels | FedMobile Bill Payment under Services, with Registered Billers, Bill History, generated invoices/receipts and in-app support; supported users can fund through Federal account, linked UPI account, wallet or payment gateway depending on route. | IndusInd mobile banking/INDIE and IndusNet bill-payment flows; current app material exposes billers, previous transactions, due bills, AutoPay and complaint raise/check. |
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| Bharat Connect / BBPS scope | Federal's current FedMobile FAQ explicitly describes BBPS as the interoperable bill-payment system and links the in-app bill-payment catalogue to BBPS-enabled billers. | IndusInd's current BBPS page explicitly describes interoperable BBPS bill payment with multiple payment modes, instant verifiable confirmation and standardized complaint/dispute management. |
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| Payment methods | Operative Federal savings account, linked non-Federal account via UPI, wallet balance, or payment gateway using debit card, credit card or Net Banking are explicitly listed in the reviewed FedMobile FAQ. | Current INDIE bill payments are funded only from an IndusInd Bank Savings Account. Other bank/card funding is not inferred for INDIE; legacy IndusNet/IndusMobile flows retain their own account/payment rules. |
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| AutoPay | The reviewed FedMobile bill-payment FAQ explicitly states automatic bill payment is currently not available. This negative capability is retained rather than inferred from other mandate products. | Supported billers can use AutoPay. Current INDIE offers preset maximum bands up to ₹5,000, ₹25,000 or ₹1 lakh, some billers allow a custom maximum, and execution is three days before due date; the instruction can be managed under My Billers. |
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| Limits | ₹2 lakh/day default for Bill Payments; customer can increase Merchant limit in app settings up to ₹5 lakh/day according to the reviewed FedMobile FAQ. | Current microsite terms allow customer-set financial transaction limits up to ₹10 lakh/day across services including bill pay, with mobile/DTH recharge capped at ₹5,000/day. An older/current parallel terms page still says ₹2 lakh overall; the engine stores the conflict instead of flattening it. |
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| Charges | Federal states it currently does not charge for paying a bill through the app; bill-related charges imposed by the biller remain subject to the biller's terms. | No extra charge for the mobile-banking facility is stated in current IndusMobile FAQ; transaction-specific biller/processing charges may still apply and are not generalized. |
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| Confirmation / history | Payments are typically acknowledged immediately or within four hours. Successful payment generates a receipt; Bill History can regenerate and share the invoice/receipt. | Bank confirmation is immediate/SMS-based; current app features include previous transactions, due bills and complaint status. Biller-side posting can take about three working days. |
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| Failure / refund | The reviewed detailed FAQ establishes acknowledgement/status and no-cancellation-after-success but does not publish one universal failed-debit reversal SLA for bill payment, so none is invented. | Current IndusMobile terms state that when a payment is rejected, re-credit of proceeds is processed within five working days. Recharge-specific FAQ separately says 2–3 working days for failed recharge reversal; the two are not conflated. |
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| Complaints | FedMobile includes Help & Support for service requests/queries, phone support and a formal grievance escalation path through Nodal Officer, Principal Nodal Officer and RBI Integrated Ombudsman if unresolved. | Current app explicitly supports Raise and Check Complaint; BBPS page states a standardized complaint/dispute-management process. IndusInd customer care remains available for unresolved transactions. |
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