| Onboarding | UPI QR can be generated in DIY mode through InstaBIZ or set up through the Relationship Manager/branch; Sound Box is requested through the RM/branch and activated after processing. | Bank of Baroda publishes digital onboarding for POS and online UPI QR acquisition. Soundbox is available to merchants using/opting for the bank UPI QR; product-specific verification remains controlling. |
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| Acceptance rails | Merchant solutions include UPI QR, Sound Box, NFC Sound Box accepting UPI/cards, POS and broader payment-link/gateway/UPI collection tools in the ICICI business stack. | Merchant solutions include UPI QR, debit/credit-card and UPI POS, Merchant Gateway for cards/UPI/wallet/netbanking, and BHIM Aadhaar Baroda Pay. |
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| QR / UPI / Bharat QR | UPI QR supports instant collection, real-time notifications, smart monitoring and flexible settlement options. | UPI QR Sound Box receives payments from UPI apps and gives real-time voice confirmation; the merchant can view payment history. |
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| POS / Soundbox | Sound Box gives audio/visual confirmation; NFC Sound Box accepts UPI and cards, supports Dynamic QR, consolidated settlement and monitoring. POS servicing/reporting is available through the merchant dashboard. | POS accepts debit card, credit card and UPI and can be customized/integrated. Soundbox is offered in no-display, display and display-plus-Dynamic-QR variants. |
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| Gateway / links | ICICI merchant services include payment links/gateway and UPI Intent/Collect routes, but gateway entitlement and commercial terms remain separate from UPI QR/Sound Box onboarding. | bob World Merchant Gateway supports debit/credit cards, UPI VPA/QR, wallets and netbanking; merchant gateway onboarding/integration is separately contracted. |
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| Settlement | UPI Collections advertises flexible settlement options and NFC Sound Box advertises consolidated settlement. No timing is generalized across all merchant products without a product-specific source. | UPI QR notifications are real-time, but notification speed is not converted into one universal settlement timing for POS/gateway/other merchant rails. |
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| MDR / rental | No one universal current tariff is published on the reviewed UPI Collections page. QR, Sound Box, card/POS, gateway and other charges remain tied to the selected product/agreement. | Soundbox: ₹56 + GST/month without display, ₹57 + GST/month with display, ₹60 + GST/month with display plus Dynamic QR; no installation charge on the reviewed page. Other MDR/POS/gateway pricing remains product-specific. |
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| Refunds / chargebacks | Card and UPI refund/dispute handling remains rail/product specific. Instant payment confirmation is not a guaranteed refund or chargeback SLA. | Refund/chargeback rules remain tied to the applicable UPI/card/gateway terms and merchant agreement; no one reversal SLA is inferred across all products. |
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| Reconciliation | UPI Dashboard provides real-time updates and downloadable reports; the Sound Box/POS Dashboard provides unified monitoring, analysis and service-request access. | Soundbox merchants can view transaction history; gateway/POS products provide merchant reporting/integration capability according to the selected service. |
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