| Mobile channel | IDFC FIRST Bank Mobile Banking app with shared username/password onboarding plus optional 4-digit MPIN and fingerprint login. | AU 0101 App with registered-SIM SMS device binding, 4-digit MPIN and optional fingerprint/Face ID; card verification unlocks full transaction access. |
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| Online channel | IDFC FIRST Bank Internet Banking using the same customer/username framework with online statements, transfers, beneficiaries, deposits and service requests. | AU 0101 NetBanking using Customer ID plus password/mPIN, with debit/credit-card registration for full transaction access and account-number registration for view-only access. |
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| Registration | Open the Mobile App or Internet Banking, choose Create Username, enter Customer ID and registered mobile number, authenticate using account or debit-card details, validate OTP, then create username/password. Mobile MPIN setup uses username/password plus OTP. | App: bind the registered SIM/device by SMS, select Customer ID, set MPIN and verify debit/credit card for full access. NetBanking: enter Customer ID, register via debit/credit card for full access or account number for view-only, verify OTP, then set password/security question/username. |
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| Authentication | Registered-mobile OTP is used during onboarding/security journeys; mobile supports MPIN/fingerprint. Password, challenge-question, debit-card PIN and Internet Banking block/unblock management are available digitally. | App uses device binding, MPIN and optional biometrics; NetBanking uses username/Customer ID plus password or app mPIN, with OTP for payment/card-control confirmations. |
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| Beneficiary controls | Internet Banking allows at most 5 beneficiary additions in 24 hours, imposes a 30-minute no-transfer cooling period, then limits transfers to a new beneficiary to ₹2 lakh during the first 24 hours. | Transfers to a newly added payee are restricted to ₹50,000 for the first 3 hours after addition, after which the configured/default limits apply. |
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| Transfers / limits | Internet Banking: overall transfers/payments ₹20 lakh or lower self-set limit; NEFT max ₹20 lakh, RTGS ₹2 lakh–₹20 lakh, IMPS max ₹2 lakh per transaction within ₹20 lakh overall. Mobile supports funds transfer and overall limit management, but this Internet table is not relabeled as a mobile limit. | App & NetBanking daily limits: IMPS ₹10 lakh, NEFT ₹10 lakh, RTGS ₹10 lakh, intra-bank ₹10 lakh, payment gateway ₹10 lakh and bill payment ₹10 lakh; UPI ₹1 lakh and one-time transfer ₹50,000. |
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| Recovery | Username/password retrieval and Internet Banking block/unblock are supported; mobile MPIN can be changed/reset through the digital-security menu. | Registration/help is available through digital flows, call centre or branch; app access can be re-established through registered-mobile/device authentication and NetBanking credentials can be reset through the bank's support flows. |
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