| Currencies / wallet format | Current card supports 14 wallets: USD, EUR, GBP, AUD, SGD, AED, CAD, SAR, HKD, JPY, NZD, ZAR, CHF and THB. | Mastercard prepaid card supporting six wallets: CAD, EUR, GBP, AED, USD and JPY. |
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| Purchase eligibility | Can be obtained via Tata Neu, IndusInd branch/online channels or approved distribution routes, subject to KYC/passport/travel/FEMA compliance. | Available to Indian nationals travelling abroad and foreign nationals residing in India who hold an AU account; not issued to NRI/NRE/NRO or non-KYC-compliant customers. |
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| Load / reload | Reloadable through Tata Neu, IndusInd branches or IndusForex portal. Current reload fee is ₹99 plus applicable GST. | Minimum load USD 100 equivalent. Reload online through the customer portal or at servicing branches; current reload fee ₹100 plus taxes. |
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| Exchange rate | Matching loaded-currency transactions use the prepaid wallet amount; non-base/non-wallet currency conversion follows Visa conversion plus the bank's published cross-currency markup. | Currency is loaded at AU's offered exchange rate on the day of transaction, locking that INR-to-wallet conversion for the prepaid amount. Published rates are indicative until actual debit/credit. |
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| ATM cash | Currency-specific ATM withdrawal fees apply; current schedule caps each ATM transaction at USD 300 equivalent and daily ATM use at USD 1,000 equivalent. | Currency-specific ATM fees apply; current overall daily ATM ceiling is USD 5,000 equivalent, with local ATM-owner surcharges/limits potentially additional. |
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| POS / e-commerce | Visa merchant and online acceptance with current daily POS/e-commerce limit of USD 10,000 equivalent. Contactless use is supported subject to local rules. | Mastercard merchant and online use is supported; current daily POS/e-commerce ceiling is USD 10,000 equivalent. E-commerce/contactless start disabled and must be enabled through AU controls. |
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| Cross-currency | 3.5% markup under the current schedule when conversion outside the funded wallet/base currency is required. | 3.5% markup when transaction currency differs from the funded wallet/cross-currency conversion is required. |
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| Wallet conversion | Automatic wallet fallback is supported based on a defined currency priority; customers can manage currency priorities through supported card channels. | 2% of transfer amount for wallet-to-wallet transfer under the current schedule. |
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| Fees | ₹299 issuance, ₹99 reload, ₹99 reissue, ₹0 encashment, 3.5% cross-currency, currency-specific ATM/balance enquiry fees and applicable GST. | ₹150 load/issuance, ₹100 reload, ₹100 refund, ₹100 card replacement, 3.5% cross-currency and 2% wallet-to-wallet, plus currency-specific ATM fees; taxes extra. |
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| Refund / closure | Current schedule lists encashment fee as zero. Remaining foreign exchange is subject to RBI retention/refund rules after return to India. | Remaining balance can be refunded to the customer's AU account; current refund fee is ₹100 plus taxes. RBI post-travel retention rules still apply. |
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| Replacement / emergency | Domestic replacement is currently listed as nil in the reviewed schedule, while re-issuance is ₹99; lost/stolen support follows IndusInd/Tata Neu forex-card channels. | Replacement fee ₹100 plus taxes. AU provides Emergency Cash Assistance and lost-card support; expired cards with balance can be replaced or refunded through branch support. |
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