| Currencies / wallet format | Visa multi-currency prepaid card supporting 15 current wallets: USD, EUR, GBP, AUD, SGD, CHF, HKD, CAD, NZD, JPY, SEK, ZAR, AED, SAR and THB. | HDFC currently markets Multicurrency ForexPlus with up to 22 currency wallets, including USD, EUR, CHF, GBP, CAD, AUD, JPY, SGD, AED, SEK, HKD, THB, ZAR, NZD, OMR, DKK, NOK, SAR, KRW, BHD, QAR and KWD. |
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| Purchase eligibility | Available over the counter at Kotak branches; existing Kotak NetBanking customers can also apply online for branch pickup or delivery. KYC, PAN/passport and travel/FEMA documentation apply. | Issued under HDFC's ForexPlus/KYC/travel-purpose process. Exact documentation depends on traveller type/purpose. Existing HDFC customers have additional online reload routes; an HDFC deposit account is not required to define the prepaid wallet. |
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| Load / reload | Reloadable through branch, web login or customer contact centre before expiry. Current reload/convenience fee is ₹75 + GST. Web loading limits depend on passport details held by the bank. | ₹75 + GST per branch reload transaction/currency on the current product page; HDFC states no reload fee when reload is done through the Prepaid/Forex online portal. NetBanking/Prepaid NetBanking/branch routes are supported subject to eligibility. |
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| Exchange rate | Currency is purchased/loaded at Kotak's applicable card/forex rate at the time of load/reload. Once loaded in the matching wallet, later same-currency spend does not require INR reconversion; unmatched-currency transactions invoke cross-currency conversion. | Load/reload/refund use HDFC's applicable forex/card conversion rate and statutory taxes. Same-wallet spending uses the loaded currency; cross-currency transactions use Visa/Mastercard wholesale/network conversion as applicable plus HDFC's stated markup. |
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| ATM cash | Currency-specific ATM withdrawal and balance-enquiry charges apply; e.g. USD 2 withdrawal / USD 0.50 enquiry. Current daily maximums include USD 5,000 equivalent in the USD wallet; local ATM limits/surcharges can be lower/additional. | Currency-specific. Current schedule includes USD 2, EUR 1.50, GBP 1, JPY 250 and other wallet-specific withdrawal fees; daily ATM ceilings also vary by currency. |
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| POS / e-commerce | Accepted at Visa merchant outlets and international e-commerce/ATMs subject to country/network restrictions. Current maximum daily USD POS/e-commerce limit is USD 10,000, with currency-specific equivalents for other wallets. | International merchant/e-commerce use is supported, including contactless where accepted. Same-wallet transactions avoid the cross-currency conversion step; merchant/acquirer DCC should still be declined where inappropriate. |
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| Cross-currency | 3.5% markup applies when the transaction currency is not adequately funded by the matching wallet and conversion is required. | Current Multicurrency ForexPlus markup is 2% when transaction currency differs from the available card currency. The current schedule also applies 2% to wallet-to-wallet transfers between card currencies. |
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| Wallet conversion | The card can hold multiple wallets and uses the bank's defined wallet priority where needed; conversion/cross-currency treatment applies when funds are taken from a non-matching wallet. | Wallet-to-wallet conversion is supported across eligible currencies, with the published 2% cross-currency charge and applicable mid/card rate. Wallet availability and order remain controlled by current card terms. |
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| Fees | ₹250 + GST issuance; ₹75 + GST reload; currency-specific overseas ATM fees; replacement/reissue pricing differs for India versus overseas; refund and chargeback fees are currently listed as nil on the reviewed fee page. | ₹500 + GST issuance; ₹75 + GST branch reload; ₹100 + GST back-up card on the current product page. ATM, balance enquiry and cross-currency charges are currency/transaction specific. |
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| Refund / closure | Current fee page lists refund charge as nil. RBI/FEMA retention/refund rules still apply; Kotak states balances above USD 2,000 equivalent should be refunded within the applicable post-return period. | Refund/cash-out converts the remaining foreign-currency balance under HDFC's applicable card/forex rate and tax treatment. Exact cancellation/encashment fee should be checked at request time. |
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| Replacement / emergency | Lost/stolen card can be hotlisted through Kotak support or online travel login. Replacement is charged by location/currency; Visa GCAS emergency card/cash services are available with separate service fees. | HDFC advertises back-up-card capability and online block/PIN controls. Replacement/emergency support terms are variant- and location-specific rather than assumed from ordinary debit-card replacement. |
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