| Currencies / wallet format | Visa multi-currency prepaid card supporting 15 current wallets: USD, EUR, GBP, AUD, SGD, CHF, HKD, CAD, NZD, JPY, SEK, ZAR, AED, SAR and THB. | Current application form lists 14 currencies: USD, GBP, EUR, AUD, CAD, SGD, SEK, HKD, JPY, AED, CHF, NOK, NZD and ZAR. |
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| Purchase eligibility | Available over the counter at Kotak branches; existing Kotak NetBanking customers can also apply online for branch pickup or delivery. KYC, PAN/passport and travel/FEMA documentation apply. | Application is tied to an IDFC FIRST Bank account and requires PAN, passport, travel dates/countries, source of funds and FEMA/FETERS purpose. Insta Card and personalized card issuance are both supported. |
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| Load / reload | Reloadable through branch, web login or customer contact centre before expiry. Current reload/convenience fee is ₹75 + GST. Web loading limits depend on passport details held by the bank. | Current form supports initial issuance and reload. The customer authorizes debit to the linked IDFC FIRST account for the requested currency amount plus applicable service charges/taxes/TCS. |
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| Exchange rate | Currency is purchased/loaded at Kotak's applicable card/forex rate at the time of load/reload. Once loaded in the matching wallet, later same-currency spend does not require INR reconversion; unmatched-currency transactions invoke cross-currency conversion. | IDFC FIRST publishes a live exchange-rate table with dedicated Forex Card Bank Buys and Bank Sells columns. The applicable rate is market-linked and should be taken from the bank's current card rate at processing. |
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| ATM cash | Currency-specific ATM withdrawal and balance-enquiry charges apply; e.g. USD 2 withdrawal / USD 0.50 enquiry. Current daily maximums include USD 5,000 equivalent in the USD wallet; local ATM limits/surcharges can be lower/additional. | The product is a prepaid travel card intended for overseas use, but v1.53 leaves current ATM fee and cash-withdrawal ceilings unfilled because no complete live first-party card-specific table was verified. |
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| POS / e-commerce | Accepted at Visa merchant outlets and international e-commerce/ATMs subject to country/network restrictions. Current maximum daily USD POS/e-commerce limit is USD 10,000, with currency-specific equivalents for other wallets. | Multi-currency prepaid travel-card use is supported for overseas spend. Channel-specific current limits are not inferred from debit- or credit-card schedules. |
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| Cross-currency | 3.5% markup applies when the transaction currency is not adequately funded by the matching wallet and conversion is required. | Cross-currency conversion can apply when spending outside the loaded wallet structure; the exact current card-specific percentage is not asserted from generic bank blog examples. |
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| Wallet conversion | The card can hold multiple wallets and uses the bank's defined wallet priority where needed; conversion/cross-currency treatment applies when funds are taken from a non-matching wallet. | Multiple listed currency wallets are supported. Current first-party forms do not expose a complete public wallet-to-wallet fee table, so v1.53 keeps this field qualitative. |
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| Fees | ₹250 + GST issuance; ₹75 + GST reload; currency-specific overseas ATM fees; replacement/reissue pricing differs for India versus overseas; refund and chargeback fees are currently listed as nil on the reviewed fee page. | Applicable service charges, taxes and TCS are acknowledged by the current application form. Exact current issuance/reload/ATM/refund figures are not populated without a verified current card-specific schedule. |
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| Refund / closure | Current fee page lists refund charge as nil. RBI/FEMA retention/refund rules still apply; Kotak states balances above USD 2,000 equivalent should be refunded within the applicable post-return period. | IDFC FIRST publishes a current encashment form supporting partial refund, full refund and full refund with card closure to an IDFC FIRST Bank account. |
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| Replacement / emergency | Lost/stolen card can be hotlisted through Kotak support or online travel login. Replacement is charged by location/currency; Visa GCAS emergency card/cash services are available with separate service fees. | Current change-request and dispute forms support card servicing; card-loss/dispute handling is documented. Exact emergency/replacement pricing remains source-gated. |
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