| Currencies / wallet format | Visa multi-currency prepaid card supporting 15 current wallets: USD, EUR, GBP, AUD, SGD, CHF, HKD, CAD, NZD, JPY, SEK, ZAR, AED, SAR and THB. | Current card supports 14 wallets: USD, EUR, GBP, AUD, SGD, AED, CAD, SAR, HKD, JPY, NZD, ZAR, CHF and THB. |
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| Purchase eligibility | Available over the counter at Kotak branches; existing Kotak NetBanking customers can also apply online for branch pickup or delivery. KYC, PAN/passport and travel/FEMA documentation apply. | Can be obtained via Tata Neu, IndusInd branch/online channels or approved distribution routes, subject to KYC/passport/travel/FEMA compliance. |
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| Load / reload | Reloadable through branch, web login or customer contact centre before expiry. Current reload/convenience fee is ₹75 + GST. Web loading limits depend on passport details held by the bank. | Reloadable through Tata Neu, IndusInd branches or IndusForex portal. Current reload fee is ₹99 plus applicable GST. |
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| Exchange rate | Currency is purchased/loaded at Kotak's applicable card/forex rate at the time of load/reload. Once loaded in the matching wallet, later same-currency spend does not require INR reconversion; unmatched-currency transactions invoke cross-currency conversion. | Matching loaded-currency transactions use the prepaid wallet amount; non-base/non-wallet currency conversion follows Visa conversion plus the bank's published cross-currency markup. |
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| ATM cash | Currency-specific ATM withdrawal and balance-enquiry charges apply; e.g. USD 2 withdrawal / USD 0.50 enquiry. Current daily maximums include USD 5,000 equivalent in the USD wallet; local ATM limits/surcharges can be lower/additional. | Currency-specific ATM withdrawal fees apply; current schedule caps each ATM transaction at USD 300 equivalent and daily ATM use at USD 1,000 equivalent. |
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| POS / e-commerce | Accepted at Visa merchant outlets and international e-commerce/ATMs subject to country/network restrictions. Current maximum daily USD POS/e-commerce limit is USD 10,000, with currency-specific equivalents for other wallets. | Visa merchant and online acceptance with current daily POS/e-commerce limit of USD 10,000 equivalent. Contactless use is supported subject to local rules. |
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| Cross-currency | 3.5% markup applies when the transaction currency is not adequately funded by the matching wallet and conversion is required. | 3.5% markup under the current schedule when conversion outside the funded wallet/base currency is required. |
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| Wallet conversion | The card can hold multiple wallets and uses the bank's defined wallet priority where needed; conversion/cross-currency treatment applies when funds are taken from a non-matching wallet. | Automatic wallet fallback is supported based on a defined currency priority; customers can manage currency priorities through supported card channels. |
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| Fees | ₹250 + GST issuance; ₹75 + GST reload; currency-specific overseas ATM fees; replacement/reissue pricing differs for India versus overseas; refund and chargeback fees are currently listed as nil on the reviewed fee page. | ₹299 issuance, ₹99 reload, ₹99 reissue, ₹0 encashment, 3.5% cross-currency, currency-specific ATM/balance enquiry fees and applicable GST. |
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| Refund / closure | Current fee page lists refund charge as nil. RBI/FEMA retention/refund rules still apply; Kotak states balances above USD 2,000 equivalent should be refunded within the applicable post-return period. | Current schedule lists encashment fee as zero. Remaining foreign exchange is subject to RBI retention/refund rules after return to India. |
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| Replacement / emergency | Lost/stolen card can be hotlisted through Kotak support or online travel login. Replacement is charged by location/currency; Visa GCAS emergency card/cash services are available with separate service fees. | Domestic replacement is currently listed as nil in the reviewed schedule, while re-issuance is ₹99; lost/stolen support follows IndusInd/Tata Neu forex-card channels. |
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